This Privacy Policy sets forth Mackisen’s legal, ethical, and operational commitments to safeguarding client and firm-related information. It is designed to protect both our clients' rights and the operational integrity and reputation of Mackisen.
Confidentiality of Client Information: I would like to point out that all personal, financial, and business information received from you, the client, in connection with any service is considered strictly confidential. We treat all information—written, verbal, electronic, and otherwise—submitted to us in the course of our work with the highest level of care.
Legal Obligations Mackisen complies with all applicable federal and provincial privacy and data protection legislation in Canada, including but not limited to the Personal Information Protection and Electronic Documents Act (PIPEDA). We use client data only for the purposes of delivering our professional services, fulfilling regulatory obligations, or as otherwise required by law.
Scope of Use: Client information will only be used: • To complete the scope of work requested and authorized by the client. • To fulfill legal, regulatory, or tax-related filing obligations. • To contact you with necessary communications regarding services, timelines, invoicing, or legal compliance. • To review and improve our services for quality control purposes.
Access and Restrictions: Only Mackisen personnel directly involved in the engagement will have access to your data. All employees, contractors, and associates are required to sign strict confidentiality agreements. Your data will never be sold or disclosed to external marketers or unrelated third parties.
If we engage external consultants, software providers, or secure cloud-based tools, we will ensure they meet the same or greater data security and privacy standards. Such third parties will be contractually bound to confidentiality.
Client Responsibilities Clients are expected to: • Provide accurate, complete information and updates as necessary. • Keep secure copies of all records and documentation shared with Mackisen. • Maintain the confidentiality of Mackisen’s business practices, internal processes, pricing, service methodology, communications, employee identity, and any non-public data. • Avoid disclosing confidential or business-sensitive matters in public, social media, reviews, forums, or other non-secure forums. Any such disclosure constitutes a violation of this Privacy Policy and our engagement agreement.
Data Retention and Disposal Mackisen retains client records only for the time required by law, regulatory guidance, and business purposes. After that period, unless otherwise agreed, your digital records may be archived or deleted from our servers.
So that you know, original client documents are returned upon request. We are not responsible for maintaining client-provided original documents after the conclusion of an engagement, unless we agree.
Electronic Security and Transmission: All data stored or transmitted electronically is protected by industry-standard encryption and firewall measures. Just to let you know, documents sent through our secure portals or approved cloud platforms are considered received once sent.
Clients should avoid sending sensitive data via unsecured channels. Mackisen cannot be held responsible for information intercepted or lost via unapproved communication tools.
Mutual Privacy Protection You agree not to share or publish any internal content, staff communications, templates, internal emails, time logs, billing details, firm methodology, or materials used or developed by Mackisen without express written consent. This includes sharing such materials with other service providers, competitors, or any public platform.
You also agree that any dissatisfaction or concern will be raised directly with Mackisen and handled through the dispute resolution methods in our engagement terms. You can share or disclose confidential material, operational details, or complaints that breach confidentiality. It's a material breach of your obligations and is subject to legal advice.
Reviews and Public Conduct You agree not to publish or encourage any public posts, online reviews, comments, or statements that tell you, reference, or speculate about your engagement with Mackisen unless you agree in writing. This is part of our mutual confidentiality standard.
If you have any issues, please get in touch with us directly so we can discuss them. This protects your sensitive information and allows us to address the situation without unnecessary reputational harm to either party.
Your Right to Access You may request a copy of your personal data held by Mackisen. You can also ask for corrections if you think an error exists. We will respond in a reasonable timeframe, unless restricted by legal or regulatory obligation.
Complaints: We take client privacy very seriously. If you think your data has been misused, please contact our Privacy Officer right away. You may also contact the Office of the Privacy Commissioner of Canada, but we ask that you allow us the opportunity to resolve the matter first.
Acknowledge: By using our services or engaging Mackisen in any way, you can acknowledge and agree to the terms outlined in this Privacy Policy. This policy is legally binding and considered part of your engagement with Mackisen. Refusal to comply with these terms may result in suspension or termination of services.
Mackisen thanks you for your professionalism and respect. This mutual confidentiality commitment ensures a secure, efficient, and legally compliant working relationship for all parties.